Terms and Conditions

By using taplo.app or the Taplo desktop application, you agree to these Terms. Please read them carefully. If you do not agree, do not use the service.

1. Agreement

These Terms and Conditions (“Terms”) form a binding agreement between you (“you”, “Customer”, “User”) and Taplo (“we”, “us”) governing your access to our website, downloads, and desktop software (collectively, the “Service”).

2. The Service

Taplo helps recruiters manage interviews: calendar sync, reminders, optional recording, transcription, and AI-assisted write-ups. Features may change over time. We may add, modify, or discontinue features with reasonable notice where practicable.

3. Eligibility and accounts

You must be at least 18 years old and able to enter a binding contract. You are responsible for accurate account information and for keeping login credentials confidential. Notify us promptly at gerald@taplo.app if you suspect unauthorised access.

4. Subscriptions, trials, and payment

Paid plans, free trials, and pricing shown on our website (including amounts in SEK and applicable VAT) are described at checkout or on the pricing section of taplo.app. Unless stated otherwise:

• Subscriptions renew automatically until you cancel according to the process we provide;
• Fees are non-refundable except where required by mandatory consumer law or explicitly stated in writing;
• We may change prices for future billing periods with advance notice.

5. Acceptable use

You agree not to:

• Use the Service in violation of law, including employment, discrimination, privacy, or recording/consent laws;
• Record interviews without all legally required notices and consents;
• Upload or process unlawful, harassing, or infringing content;
• Reverse engineer, scrape, or overload our systems except as permitted by law;
• Resell or sublicense the Service without our written permission.

You remain solely responsible for how you use Taplo with candidates, clients, and colleagues.

6. Your content and licence

You retain ownership of content you submit (recordings, notes, job descriptions, etc.). You grant us a limited licence to host, process, transmit, and display that content solely to operate and improve the Service, including through our subprocessors (such as transcription and AI providers).

7. AI-generated output

Taplo may produce drafts, summaries, or suggestions using artificial intelligence. Outputs may be inaccurate or incomplete. You must review all outputs before sharing them with clients or making hiring decisions. AI output is not legal, HR, or professional advice.

8. Third-party services

Integrations (calendar providers, Recall.ai, AI APIs, payment processors, etc.) are subject to their own terms. We are not responsible for third-party outages or policy changes beyond our reasonable control.

9. Intellectual property

Taplo’s name, logo, software, and website content are owned by us or our licensors. These Terms do not grant you any rights to our trademarks or source code except the limited right to use the Service as intended.

10. Disclaimer

The Service is provided “as is” and “as available” to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.

11. Limitation of liability

To the maximum extent permitted by applicable law, Taplo and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim arising from the Service is limited to the greater of (a) amounts you paid us in the twelve months before the claim, or (b) EUR 100, except where liability cannot be limited under mandatory law.

12. Indemnity

You will indemnify and hold us harmless from claims arising from your misuse of the Service, your content, or your violation of these Terms or applicable law, including claims related to unlawful recording or mishandling of candidate data.

13. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, pose a security risk, or if required by law. Provisions that by nature should survive (liability limits, indemnity, governing law) will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. Courts in Sweden shall have exclusive jurisdiction, unless mandatory consumer protection rules in your country require otherwise.

15. Changes

We may update these Terms by posting a new version on this page. Continued use after the effective date constitutes acceptance of the updated Terms, where permitted by law.

16. Contact

Questions about these Terms: gerald@taplo.app.